Luxe Mega Bag — Premium Canvas Travel Duffle Bag with Multi-Pocket Organiser, Foldable, Lightweight, Adjustable Shoulder Strap | Unisex | Aesthetic Neutral Tones

Delivery Attempt Process Our courier partner will make one delivery attempt at your provided address. Prior to the attempt, a notification will be sent via SMS or call to your registered mobile number. It is the customer's responsibility to ensure availability or to arrange for an authorised person to receive the parcel on their behalf. In the event that the delivery attempt is unsuccessful due to customer unavailability, a second delivery attempt will be arranged at the customer's expense. The re-delivery charge must be paid before re-dispatch is initiated.

PAYMENT POLICY

Accepted Payment Methods We accept payments via Razorpay, PhonePe, UPI, debit cards, credit cards, and net banking. All online transactions are processed through secure, RBI-regulated payment gateways. Your financial information is fully encrypted and protected at all times.

Payment Confirmation Orders will only be processed and dispatched after successful payment confirmation. In the event of a payment failure, customers are advised to retry or contact their bank before placing a new order to avoid duplicate charges.

Pricing All prices listed on our store are in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to revise prices at any time without prior notice. The price applicable to your order will be the price displayed at the time of checkout.

ORDER TRACKING POLICY

Once your order is dispatched, a tracking ID and courier partner details will be shared with you via your registered contact information. You may use this tracking number on the courier's website or app to monitor your shipment in real time. Status updates will be provided at each stage — order confirmed, dispatched, in transit, and out for delivery. For any tracking-related queries, please contact our support team via Instagram.

CANCELLATION POLICY

Orders may be cancelled within 12 hours of placement provided the order has not yet been dispatched. Once dispatched, cancellation requests will not be accepted. To request a cancellation, please contact our support team immediately via Instagram with your order ID. Prepaid orders that are successfully cancelled within the eligible window will receive a full refund within 5 to 7 business days.

RETURN & REPLACEMENT POLICY

We currently do not offer returns for change of mind or buyer's remorse. Returns and replacements are only accepted under the following conditions — the product received is damaged, defective, or significantly different from what was ordered. Return requests must be raised within 48 hours of delivery with clear photographs of the product and its packaging sent to our Instagram support channel. We reserve the right to assess each case individually and offer a replacement or refund at our discretion. Products that have been used, washed, or tampered with will not be eligible for return or replacement.

REFUND POLICY

Refunds are applicable under the following circumstances only — a verified delivery delay beyond 35 days from the dispatch date, a confirmed damaged or defective product, a duplicate payment, or a successfully cancelled order within the cancellation window. Refunds will be processed within 5 to 7 business days of approval and credited to the original payment method. Razorpay and UPI refunds typically reflect within 3 to 5 business days depending on your bank. We do not offer refunds for orders delayed due to incorrect address details, failed delivery attempts caused by customer unavailability, or circumstances outside our control such as natural disasters or courier strikes.

DAMAGED OR DEFECTIVE PRODUCT POLICY

All products are carefully inspected and securely packaged before dispatch. In the rare event that your product arrives damaged, defective, or tampered with, please contact us within 48 hours of delivery via Instagram with your order ID, a clear description of the issue, and photographs of the product and outer packaging. We will assess the complaint and arrange a free replacement or full refund based on the situation. Complaints raised after 48 hours of delivery may not be accepted.

PRIVACY POLICY

We collect personal information including your name, contact number, email address, and delivery address solely for the purpose of processing and delivering your order. Your data will not be sold, rented, or shared with any third party for marketing purposes. Payment information is processed entirely through our payment gateway partners and is not stored on our systems. By placing an order, you consent to the collection and use of your information as described above. We comply with all applicable Indian data protection laws and regulations.

CONSUMER RIGHTS — CONSUMER PROTECTION ACT 2019

In accordance with the Consumer Protection (E-Commerce) Rules 2020 applicable in India, we are committed to providing complete and accurate product information, transparent pricing, and fair redressal of customer grievances. Customers have the right to raise a complaint with the National Consumer Helpline (NCH) at 1800-11-4000 in the event of an unresolved dispute. All complaints received through our official channels will be acknowledged within 24 hours and resolved within a reasonable timeframe.

GRIEVANCE REDRESSAL POLICY

In compliance with the Consumer Protection (E-Commerce) Rules 2020, any customer grievance may be raised through our official Instagram support channel. We are committed to acknowledging all complaints within 24 hours and resolving them within 7 to 14 business days. Our customer support team is available 24 hours a day, 7 days a week.

SHIPPING & DELIVERY POLICY

Domestic Delivery Coverage We currently deliver across most serviceable pincodes within India. Delivery availability is confirmed automatically at checkout based on your shipping address. We are continuously expanding our delivery network to cover more locations across the country

Delivery Timeframe All orders are processed and dispatched within 1 to 3 business days of successful payment confirmation. Standard delivery across most locations within India takes between 14 to 21 business days. However, delivery may take up to 35 business days even for standard locations depending on courier load, regional conditions, or unforeseen delays. Customers in remote, hilly, or difficult-to-access regions should expect extended delivery timelines, and additional delivery charges may apply for such areas due to the complexity of last-mile logistics. These charges, if applicable, will be communicated at checkout.

DISCLAIMER

Product colours may slightly vary from the images displayed on our website due to photography lighting, screen calibration, and display settings of individual devices. Such variations do not qualify as a defect and will not be eligible for return or refund. We make every effort to represent our products as accurately as possible.

GOVERNING LAW

These policies and all disputes arising from transactions on this store shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.